What to Expect on Your Ace Floors Fitting Day
Important information about fitting times, room preparation, old flooring, waste, payments and ordered materials.
Please read this guide before your fitting day. It explains what needs to be ready before our fitters arrive, what happens on the morning of fitting and how we keep customers updated on arrival times.
Please read this before your fitters arrive
Once your flooring or carpet has been ordered and your fitting date has been arranged, there are a few important things to know before the fitters arrive.
Your fitting date can be arranged where availability allows, but fitting times cannot be fixed or guaranteed. Our fitters collect and prepare customer orders from the warehouse on the morning of fitting, then call with an approximate arrival time once they are loaded up.
The information below helps the fitting day run smoothly and avoids delays when the fitter arrives at your property.
Your fitter will call once your order has been collected and prepared
We cannot give or guarantee a fixed arrival time because our fitters need to collect customer orders from the warehouse on the morning of fitting.
Fitters go to the warehouse
On the morning of your fitting, our fitters go to the warehouse to collect your flooring order and load the van.
Orders are collected in turn
Warehouse collection is on a first come, first served basis, so we cannot confirm an exact arrival time before the order has been collected.
Flooring is prepared
Once the order has been collected, the fitter may need to cut flooring down to size where required before loading the van.
You receive a call
Once the van is loaded, your fitter will call with an approximate arrival time.
Please allow the fitters until 11am before calling
If you have not heard from your fitter by late morning, you can contact Ace Floors. Please allow the fitters until 11am before calling, as they may still be waiting at the warehouse, preparing the order or loading the van.
We appreciate your patience. This process helps make sure the correct flooring is collected, prepared and loaded properly before the fitter travels to your property.
No fixed fitting time
Fitting times cannot be fixed or guaranteed.
Fitting date arranged
Your fitting date can be arranged in advance where availability allows.
Approximate arrival call
The fitter will call once your order has been collected, prepared and loaded.
Call after 11am if needed
If you have not heard anything by 11am, please contact Ace Floors so we can help.
Rooms are expected to be clear before fitting
To help the fitters start work safely and efficiently, the rooms being fitted should be cleared before they arrive.
Clear the fitting areas
Please make sure furniture, belongings and loose items are removed from the rooms or areas being fitted before the fitters arrive.
Old flooring should be cleared
Old flooring is expected to be lifted and cleared before fitting unless this has been agreed with Ace Floors in advance.
Keep the area ready
Please make sure the fitter can access the fitting area and has a clear space to work in when they arrive.
Anything extra must be arranged before the fitting date
If you need help clearing rooms or lifting old flooring, this must be discussed and agreed with Ace Floors ahead of the fitting date. These services may involve an additional charge.
Please do not wait until the fitter arrives to ask for extra work. If it has not been arranged in advance, the fitter may not be able to carry it out on the day.
Tell us early
Let Ace Floors know before fitting day if rooms cannot be cleared or old flooring cannot be lifted in advance.
Agree the work
Any additional work must be agreed before fitting, so the correct time and arrangements can be made.
Confirm any extra cost
Additional work may involve an extra fee, which should be confirmed before the fitting date.
Avoid delays on the day
Agreeing everything ahead of time helps the fitting day run properly and reduces the chance of delays.
Ace Floors does not dispose of old flooring or fitting waste
Ace Floors does not dispose of old flooring, leftover flooring or fitting offcuts. Our fitters do not have permits to take old flooring or new flooring offcuts to a recycling centre.
Where fitting offcuts are created during the job, our fitters will bag them up and leave them somewhere tidy, such as in a refuse sack. Disposal remains the customer’s responsibility.
Old flooring
Old flooring should be lifted and cleared before fitting unless this has been agreed in advance.
No disposal service
We do not take away old flooring, leftover flooring or fitting offcuts.
Offcuts bagged up
Fitters will bag up fitting offcuts where needed and leave them somewhere tidy.
Customer responsibility
Waste disposal remains the customer’s responsibility after fitting.
Door trimming is not included as standard
Door trimming is not included as part of standard fitting.
Some new flooring can affect door clearance depending on the product, underlay, subfloor and existing door height. If you think door trimming may be needed, this should be discussed with Ace Floors before fitting day.
Any door trimming or additional finishing work must be agreed separately ahead of the fitting date.
Materials are paid upfront and fitting is paid on fitting day
Please make sure you are happy with your chosen flooring before materials are ordered. Once materials have been ordered, Ace Floors cannot offer refunds.
Paid when ordered
Materials are paid upfront when your flooring or carpet order is placed.
Paid on fitting day
Fitting is paid on the day of fitting.
No refunds once ordered
Once materials have been ordered, Ace Floors cannot offer refunds.
A quick checklist before your fitter arrives
Use this checklist before your fitting day so everything is ready when the fitter arrives.
Rooms cleared
Furniture, belongings and loose items have been removed from the areas being fitted.
Old flooring lifted
Old flooring has been lifted and cleared unless this has already been arranged with Ace Floors.
Extras agreed in advance
Any room clearing, old flooring lifting, door trimming or additional work has been discussed before fitting day.
Waste plan in place
You understand that old flooring, leftover flooring and offcuts will not be taken away by Ace Floors.
Phone nearby
Keep your phone nearby so the fitter can call with an approximate arrival time once loaded up.
Fitting payment ready
Fitting is paid on the day of fitting.
Questions about your Ace Floors fitting day
Can I choose my fitting date?
You can choose your fitting date where availability allows.
Can I choose a fitting time?
No. Fitting times cannot be fixed or guaranteed. Our fitters collect and prepare customer orders from the warehouse on the morning of fitting, then call with an approximate arrival time once they are loaded up.
What happens on the morning of fitting?
On the morning of fitting, our fitters go to the warehouse to collect your order and load the van. Warehouse collection is on a first come, first served basis. Once the order has been collected, cut down to size where needed and loaded, the fitter will call with an approximate arrival time.
What should I do if I have not heard from the fitter?
Please allow the fitters until 11am before calling Ace Floors. They may still be waiting at the warehouse, cutting flooring down to size where needed or loading the van.
Do rooms need to be clear before fitting?
Yes. Rooms are expected to be clear before the fitters arrive. If you need help clearing rooms, this must be arranged with Ace Floors ahead of the fitting date and may involve an additional charge.
Do I need to lift old flooring before fitting?
Yes. Old flooring is expected to be lifted and cleared before fitting unless this has been agreed with Ace Floors in advance. If you need help with old flooring, it must be arranged ahead of the fitting date and may involve an additional charge.
Can Ace Floors dispose of old flooring or offcuts?
No. Ace Floors does not dispose of old flooring, leftover flooring or new flooring offcuts. Our fitters will bag up fitting offcuts where needed and leave them somewhere tidy, such as in a refuse sack.
Is door trimming included?
No. Door trimming is not included as standard. If door trimming or additional finishing work may be needed, this must be discussed and agreed before the fitting date.
When do I pay for materials and fitting?
Materials are paid upfront when your order is placed. Fitting is paid on the day of fitting.
Can I get a refund once materials have been ordered?
No. Once materials have been ordered, Ace Floors cannot offer refunds.
Please contact Ace Floors before fitting day
If rooms cannot be cleared, old flooring cannot be lifted, door trimming may be needed or anything has changed before fitting day, please contact Ace Floors as soon as possible.
Additional work must be agreed ahead of the fitting date. It may not be possible to add extra work once the fitter has arrived.
Thank you for choosing Ace Floors
Please make sure rooms are clear, old flooring is lifted where required and any additional work has been agreed before your fitting date.