Last Updated: 16/05/2025
Ace Floors is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your information when you interact with our website.
What Information We Collect
When you contact us through our website (www.acefloors.co.uk), we may collect the following personal information:
- Your name
- Your email address
- Your phone number
- Your address (if provided for a home visit)
- Any message or enquiry details you submit
We do not collect payment information, and we do not sell any products directly through the website.
How We Use Your Information
The information you provide is used solely for the following purposes:
- To respond to your enquiries
- To arrange home visits or quotations
- To connect you with carpet fitters or contractors where appropriate
- To provide customer support
We will only share your information with professional carpet fitters if it is necessary to deliver the service you’ve requested.
Who We Share Your Information With
We do not sell your personal information to any third parties.
We may share your details with trusted carpet fitters or subcontractors who assist in providing the services you’ve requested. These parties are also committed to handling your data responsibly.
How Your Information Is Stored
We store your contact details securely and only for as long as necessary to fulfil your request or to comply with legal requirements.
Your Rights
You have the right to:
- Request a copy of the information we hold about you
- Ask us to correct or delete your information
- Withdraw your consent at any time
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this privacy policy or how your data is handled, please contact:
Ace Floors
Website: www.acefloors.co.uk
Email: trade@acefloors.co.uk
Phone: 0800 772 3288
